‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an obvious target for online content feeds.
Yet the brand’s emergence as a viral TikTok topic has thrust it into the lead of an marketing transformation, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have documented the product’s widespread use in “life hacks”.
Hailed as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for noisy doorways. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever boosted the tips by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could prolong perfume and rejuvenate purses. Claims that it would brighten smiles or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Fernando Fernández, freshly instated, has indicated the goal is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without dampening the fun” was crucial.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“The trend is shifting from a one-to-many model, where we would just send out ads … Now it’s many conversations, many communities. Changes in digital feeds means that these audiences appear specific, yet they are vast.
“Having your brand advocated by other people, recommended by peers, that fosters reliability and pertinence. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates dramatic transformations happening in audience habits, with the youth demographic devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio.
This change is evidenced by declines in TV and print advertising. Across Britain, ad revenues for leading TV channels have declined by over six hundred million pounds in real terms since 2019.
The Creator Economy Boom
This further signifies a blurring of media roles as corporations essentially turn into content studios, linking up with hundreds of content creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention from conventional channels and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the individuals they follow more than they trust ads. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance.
Such methods are increasing. Advertising spending on influencer marketing is growing fourfold quicker than the media industry overall. Across the United States, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”